Company Policies

DEPOSIT POLICY

📋 To keep things running smoothly for everyone (and to respect our team's time), here's a quick refresher on how bookings work:

💷 **Deposit**

A £20 deposit is required to secure your appointment - this is non-refundable 

🔁 **Rescheduling**

Need to move your appointment? No problem — each deposit allows for ONE reschedule, as long as you give us at least 24 hours' notice

⏰ **Late Notice**

Rescheduling with less than 24 hours' notice will result in the loss of your deposit, and unfortunately we won't be able to offer a reschedule on that booking

We totally understand life happens — that's exactly why we allow one free reschedule! Just make sure to give us a shout at least 24 hours before your appointment

❌ **No Refunds**

Deposits and treatments are strictly non-refundable under any circumstances

Refunds Policy

Treatments, Payments & Misconduct

**Policy term; 2015-2025

 Policy reviewed and extended; 2025-2035

This policy outlines our position on complimentary treatments, reimbursements, and any attempts to coerce the business or employees through threats, defamation of character or blackmail - this is inclusive of any nature of internet cyber bullying

## 1. No Free Treatments

We do not offer free treatments under any circumstances. All services must be paid for in full before leaving your appointment. Your £20 deposit is mandatory to secure your booking which is then deducted from your full balance on the day

## 2. No Reimbursement Payments

We do not offer nor issue reimbursement payments for treatments received. If a client has concerns about the outcome of a treatment, they are welcome to contact us directly so we can discuss the matter and determine an appropriate resolution in line with our clinical protocols. This does not include cash, bank reimbursements or financial reparations

## 3. Blackmail & Extortion

Any attempt to threaten, coerce, or blackmail this business or its employees — including but not limited to threats of negative reviews, public exposure, harassment, cyber crime, cyber defamation via any social media platforms or reputational damage in exchange for free treatments, refunds, or other compensation — will be taken extremelyseriously

Such conduct may constitute a criminal offence. We will:

- Retain all evidence of the communication (messages, emails, calls, etc.)

- Report the matter to the police

- Pursue legal action where appropriate

We are committed to protecting our staff, clients, and business from this type of behaviour, and will not respond favourably to demands made under threat.

## 4. Contact

If you have a genuine concern about a treatment, please contact us through official channels so we can address it professionally and fairly.

*This policy applies to all clients and is enforced at the discretion of Revamp Aesthetic management.*

Company Policy: Discretionary Grace & Continued Service

Policy term - indefinite 

This policy outlines our position regarding clients who have previously been extended grace or flexibility outside of our standard booking policy

## 1. Grace is Discretionary, Not Guaranteed

From time to time, and entirely at the owner's discretion, we may choose to show flexibility or kindness to a client — for example, by:

- Allowing multiple reschedules beyond our standard one-reschedule policy

- Waiving the loss of a deposit for a late (under 24-hour) reschedule

- Accommodating a missed appointment without penalty

This flexibility is offered as a goodwill gesture and does not create an ongoing entitlement, obligation, or precedent for future bookings

## 2. No Obligation to Continue Correspondence

Where a client has repeatedly required such accommodations, we reserve the right to discontinue further correspondence with that individual regarding these matters. We are under no obligation to explain, justify, or continue discussing missed appointments, late reschedules, or deposit exceptions once grace has already been extended

## 3. No Obligation to Provide Further Appointments

We are not obligated to offer further appointments to any client, particularly where a pattern of missed appointments, late reschedules, or repeated accommodation requests has occurred. The decision to accept future bookings from any individual remains solely at our discretion

## 4. Purpose of This Policy

This policy exists to protect our time, our team, and the fairness of our service to all clients. Kindness shown on one occasion should not be read as a standing right, and we reserve the right to apply our standard policies fully and without further exception going forward

*This policy applies to all clients and is enforced at the discretion of Revamp Aesthetic owner/management.*

Thank you for supporting our small business and helping us keep things fair for all our clients!